Digital Consumer Survey 2020: Key Insights

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Technological advances are creating unprecedented change across consumer-facing industries. To better understand these shifts, we surveyed over 20,000 consumers globally to understand how technological advances are forever altering commerce.

The Digital Consumer Survey covers key topics and themes around how consumers browse and buy products, services and entertainment in the digital era.

Download an extract of our key findings to:

Understand consumer attitudes towards privacy and security, the digitised path to purchase and emerging technologies
Learn more about how our new Digital Consumer survey can strengthen your strategic decision-making
Identify new opportunities for tech-focused innovation based on consumer expectations and comfort levels

This survey was fielded in March and April during the height of Coronavirus (COVID-19) pandemic mandated lockdowns globally.