Digital Consumer Survey 2020: Key Insights


Download an extract of our key findings to:

  • Understand consumer attitudes towards privacy and security, the digitised path to purchase and emerging technologies 
  • Learn more about how our new Digital Consumer survey can strengthen your strategic decision-making 
  • Identify new opportunities for tech-focused innovation based on consumer expectations and comfort levels

This survey was fielded in March and April during the height of Coronavirus (COVID-19) pandemic mandated lockdowns globally.

Technological advances are creating unprecedented change across consumer-facing industries. To better understand these shifts, we surveyed over 20,000 consumers globally to understand how technological advances are forever altering commerce.

The Digital Consumer Survey covers key topics and themes around how consumers browse and buy products, services and entertainment in the digital era.

Top 5 Digital Consumer Trends in 2021

Download this webinar to understand the top five tech-driven trends expected to reshape commerce the most in 2021.