For 72% of retail professionals, the COVID-19 pandemic accelerated their digital transformation by at least 1-2 years. One of the most overt shifts was the surge in e-commerce with online product sales growing by 26% in 2020.
This webinar will reveal the strongest obstacles and opportunities retailers and consumer brands will face this year, actionable steps to build a more resilient customer experience and how to futureproof your business.
Senior Head of Digital Consumer Research
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